Last updated: 31.07.2026

This Refund Policy forms part of our Terms of Service. It explains when returns are accepted and how refunds are processed.

1. Our General Return Policy

We accept returns in two situations:

• the Item's condition does not match its listed Condition Grade or written condition report in a meaningful way, or
• there is an authenticity issue with the Item.

We do not accept returns for change of mind, except where required by applicable law, including the statutory right described in Section 3 below for customers in the European Union and United Kingdom.

2. Condition and Authenticity Returns

Condition returns. If the Item you receive does not match its listed Condition Grade or written condition report in a meaningful way, contact us at info@theluxearchive.co within 14 days of delivery. To support your claim, you must provide time-stamped photos or video taken immediately upon opening the package, before any use, clearly showing the specific discrepancy against the listing's condition report and photos, along with the original packaging and any included accessories. We assess each claim against this evidence and the documented condition at the time of listing. Once your return is confirmed, we will provide a prepaid return label and issue a full refund upon receipt of the Item.

Authenticity returns. If an Item is ever determined not to be authentic, we will issue a full refund of your purchase price. There is no time limit on authenticity claims, subject to the requirements below.

To open an authenticity claim, you must provide authentication certificates from two or more independent, reputable third-party authentication services, each concluding that the Item is not authentic. Certificates must be the original documents issued by the authenticating service, not screenshots or website excerpts, and must reference details specific to the individual Item (such as serial or date codes, hardware stamps, or other identifying marks) rather than a general assessment of the model or style.

Once a claim is opened on this basis, we reserve the right to conduct our own independent evaluation of the Item before issuing a refund.

Before any refund is issued, we will verify that the Item returned to us is the same Item originally sold to you by comparing it against the original authentication certificate, photographs, and identifying details (such as serial or date codes, hardware markings, and stitching or material characteristics) recorded at the time of listing. If the returned Item does not match these records, the claim will be declined, and we reserve the right to treat the submission as fraudulent and to take appropriate action, including reporting the matter to relevant authorities and pursuing recovery of any funds paid out.

What is not covered. Wear, damage, or condition changes that occur after the Item is delivered to you are not covered under this policy. Our guarantee covers the accuracy of what was described and authenticated at the time of listing, not how an Item ages with use.

Return shipping. We cover return shipping costs in full for condition and authenticity returns confirmed under this section.

3. Your Right to Cancel (European Union and United Kingdom Customers Only)

If you are a consumer located in the European Union or United Kingdom, you have a legal right to cancel your Order within 14 days of receiving your Item, for any reason, without needing to provide a reason.

How to exercise this right. To cancel your Order under this right, contact us at info@theluxearchive.co within 14 days of delivery, or complete and return the model cancellation form below. You do not need to explain your reason for cancelling.

Returning the Item. Once you have told us you wish to cancel, you must return the Item to us within 14 days. You are responsible for the direct cost of returning the Item. The Item should be returned in the condition it was received, to the extent reasonable for inspection of the goods.

Refund. We will refund your payment, including the standard delivery cost you originally paid (if any), within 14 days of receiving the returned Item or evidence that you have sent it back, whichever is earlier. Refunds are issued to your original payment method.

Model Cancellation Form

(For EU/UK customers only. Complete and return this form only if you wish to cancel your Order.)

To Luxearchive Company Limited, Shop A47, San Po Kong Plaza, 33 Shung Ling Street, San Po Kong, Hong Kong, info@theluxearchive.co:

I/We hereby give notice that I/We cancel my/our contract of sale of the following Item:

Order number: _______________ Ordered on: _______________ Received on: _______________ Name of consumer: _______________ Address of consumer: _______________ Date: _______________

4. How to Initiate a Return

Contact us at info@theluxearchive.co with your order number and, where applicable, photos documenting the issue. We aim to respond within 7 business days. Once we receive the returned Item, we issue your refund within 15 business days.

5. Refunds

Refunds are issued to your original payment method. Processing typically takes up to 21 business days from when we issue the refund, depending on your payment provider.