Last updated: 31.07.2026

Everything you need to know about shopping at TheLuxeArchive — authentication, condition, returns, and how we operate. If your question isn't answered here, contact us at  info@theluxearchive.co and we will get back to you within 3 business days.

Authentication

Are all bags on TheLuxeArchive authenticated?

Yes — every bag is authenticated by LegitGrails before it is listed in the store. Authentication is not optional or available on request. If a bag is in our store, it has already passed.

Who authenticates the bags?

LegitGrails, a specialist luxury goods authentication service. Each submission is reviewed by a minimum of two independent human authenticators working alongside AI-assisted analysis. The two work in parallel — not one checking the other's work, but each examining what the other is trained to catch.

How does authentication work?

Before any bag is listed, we photograph it in detail and submit those images to LegitGrails. They assess the hardware, stitching, materials, date codes, proportions, lining, and closure mechanisms — cross-referencing against their database of genuine and counterfeit examples. Only bags that pass are listed.

Can I get an authentication certificate?

Yes. Every authenticated bag has a LegitGrails certificate tied to that specific item. You can request yours at any point — before or after purchase.

What if my bag turns out not to be authentic?

We will refund your full purchase price. There is no time limit on authenticity claims — if the bag is ever determined to be inauthentic, that guarantee applies regardless of when you bought it.

Condition

How is condition graded?

We use five standard grades — Pristine, Excellent, Good and Fair — plus an As Is category for pieces with significant damage or missing components. Each grade reflects what you will actually find when the bag arrives, not an optimistic interpretation. Full descriptions of every grade are on our Condition Grading page.

What does the condition description cover?

Each listing includes a written condition report specific to that individual bag, covering the exterior, hardware, interior, handles and straps, and overall structure. Where there is notable wear, it is described specifically — not summarised.

Are the bags true to their photos?

Yes. Every bag is photographed individually before listing. If you want additional photos or details beyond what is shown, contact us before you buy and we will provide them.

Do bags come with original packaging?

Only when explicitly stated in the listing. Dust bags, boxes, authenticity cards, and other accessories are listed in the product details when included. If nothing is mentioned, assume they are not included.

Are all bags unique?

Yes. Every bag is a single, individual item — one in the store, one in the world. There are no variants or multiples. When a bag is sold, it is gone.

Returns & Guarantee

What is your return policy?

We accept returns if the bag's condition does not match its listed description, or if there is an authenticity issue. In either case, you are entitled to a full refund of your purchase price.

Is there a time limit on returns?

For condition disputes, contact us within 14 days after receiving your order. For authenticity claims, there is no time limit — that guarantee does not expire.

What if the condition is not what was described?

Contact us at info@theluxearchive.co with photos documenting the discrepancy. We do not dispute reasonable condition claims. If the bag is not what we said it was, you should not have to keep it, and we will arrange a full refund.

What is not covered?

Wear, damage, or condition changes that occur after the bag is received. Our guarantee covers the accuracy of what was described and authenticated at the time of listing.

How do I start a return?

Contact us at info@theluxearchive.co with your order details and photos of the issue. We aim to respond within 3 business days and will provide return instructions once your claim is reviewed.

Contact

I have a question that isn't answered here

Contact us at info@theluxearchive.co. We aim to respond within 3 business days.