Privacy Policy
Last updated: 31.07.2026
1. Introduction
Welcome to TheLuxeArchive ("TheLuxeArchive," "we," "us," or "our").
We respect your privacy and are committed to protecting your personal data. This Privacy Policy ("Policy") explains how we collect, use, store, share, and protect information about you when you interact with our website or related services (together, the "Services").
Our aim is to be transparent about what data we handle and why, and to help you understand your rights and choices. Please take a moment to read this Privacy Policy carefully.
Where we rely on your consent, for example for marketing communications or optional analytics, we will always ask for it clearly and give you an easy way to withdraw it at any time.
If you have any questions about this Policy or how we handle your data, you can reach us at info@theluxearchive.co.
2. Who We Are
Luxearchive Company Limited is a company registered in Hong Kong. We operate a curated resale marketplace for pre-owned luxury goods.
Company Name: Luxearchive Company Limited Address: Shop A47, San Po Kong Plaza, 33 Shung Ling Street, San Po Kong, Hong Kong Email: info@theluxearchive.co
When you use our website or related Services, TheLuxeArchive determines how and why your personal data is processed. In some cases, we work with trusted third-party service providers, for example for hosting, payments, authentication, or analytics. These providers process data under our instructions and are bound by data protection agreements to keep your information secure.
TheLuxeArchive operates independently and is not affiliated with, sponsored by, or endorsed by any of the brands whose products we sell.
3. Scope of This Policy
This Privacy Policy explains how we handle personal data when you interact with TheLuxeArchive through our website or related digital services.
This Privacy Policy applies when you: a) visit or browse our website; b) place an Order, create an account, or submit an authenticity or condition claim; c) communicate with us by email, chat, or through customer support; d) interact with our marketing, social media, or advertising content.
This Policy covers personal data we collect directly from you or through third-party integrations we use to deliver our Services. It does not apply to anonymized or aggregated data that can no longer identify you. If you access third-party websites or platforms through our Services, those services are governed by their own privacy policies, and we are not responsible for how they handle your data.
4. Definitions
Personal data – any information that identifies, relates to, or can reasonably be used to identify a person, either directly or indirectly, such as your name, email address, or billing details.
Processing – any operation performed on personal data, whether automated or not, including collecting, recording, organizing, storing, altering, using, disclosing, transmitting, or deleting personal data.
Item or Order – as defined in our Terms of Service.
Services – our website and any related tools, features, or services operated by TheLuxeArchive.
Cookies and similar technologies – small files or tracking technologies stored on your device that help us operate the website, remember preferences, measure usage, or personalize content and advertising, described further in our Cookie Policy.
5. What Data We Collect
5.1 Information you provide to us
We collect the information you share with us when you create an account, place an Order, or contact us for support. This may include:
Account details – your name, email address, and password, stored securely in encrypted form.
Billing and shipping information – your billing and delivery address and other details needed to complete your Order.
Authenticity and condition claim data – photos, videos, or descriptions you submit in connection with an authenticity or condition claim, including any authentication certificates you provide.
Payment information – limited payment details such as payment method and billing address. We never store full card numbers or CVC codes; payments are handled securely by Shopify Payments.
Communications – emails, chat messages, or support tickets you send us.
Marketing preferences – your choices about receiving newsletters, offers, or updates.
5.2 Information we collect automatically
When you visit our website, we automatically collect certain data to help us keep the platform secure, improve performance, and understand how our Services are used. This may include:
Technical data – your IP address, browser type, device model, operating system, time zone, and the pages you visit.
Usage data – interactions with our website, such as logins, actions performed, or time spent on a page.
Cookies and similar technologies – described further in Section 9 and our separate Cookie Policy.
5.3 Information we receive from others
Payment processors (Shopify Payments) send us confirmation of successful or failed payments.
LegitGrails, our authentication partner, provides authentication results and certificates for Items we list.
Analytics and advertising partners help us measure performance and improve our website.
Shipping carriers and customs authorities provide delivery confirmation and, where relevant, customs status.
We do not collect any sensitive personal data such as health information, political opinions, or biometric data.
6. Why We Use Your Data
We only use your personal data when we have a valid reason to do so, for example to provide our Services, meet legal requirements, or improve your experience.
|
Purpose |
Description |
|---|---|
|
To provide our Services |
To create and manage your account, process Orders, arrange authentication and shipping, and handle authenticity or condition claims |
|
To process payments |
To handle billing, complete transactions, and issue receipts through Shopify Payments |
|
To communicate with you |
To respond to inquiries, provide customer support, and send order updates or service notifications |
|
To improve our Services |
To analyze how visitors interact with our website, fix errors, and make our platform faster and more reliable |
|
To ensure security and prevent misuse |
To protect our platform, detect fraudulent activity (including fraudulent authenticity or condition claims), and ensure compliance with our Terms of Service |
|
To send marketing and updates (if you opt in) |
To send newsletters, offers, or product updates you have chosen to receive. You can unsubscribe at any time |
|
To manage cookies and analytics |
To remember preferences, understand site performance, and improve marketing relevance |
|
To comply with laws and regulations |
To meet accounting, tax, customs, and other legal obligations that apply to our business |
We do not use your personal data for any automated decision-making that produces legal or similarly significant effects on you.
7. Third-Party Services and Processors
To deliver our Services, we rely on carefully selected third-party providers that help us operate securely and efficiently, for example to host our infrastructure, process payments, authenticate Items, or manage analytics.
Each provider processes personal data only to the extent necessary to perform its functions and is contractually bound by data protection terms reflecting recognized industry standards.
We engage providers for purposes including cloud hosting and data storage; payment processing and e-commerce (Shopify Payments); authentication services (LegitGrails); customer support and communication tools; and analytics and marketing.
We do not sell, rent, or trade personal data with any third parties. If you would like to know more about the specific service providers we work with, contact us at info@theluxearchive.co.
8. International Data Transfers
We are based in Hong Kong. Some of our service providers are located, or store data, outside Hong Kong. When this happens, we take appropriate steps to keep your personal data protected, including contractual safeguards and technical measures such as encryption and access controls with our partners, regardless of where they are located.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to make it work properly, understand how it is used, and improve your experience.
What cookies are. Cookies are small text files placed on your device when you visit a website. They help remember your actions and preferences for a period of time. Some cookies are essential for the website to function, while others are used for analytics or marketing.
How we use cookies. We use essential cookies required for basic operation of the website, functional cookies that remember your preferences, analytics cookies that help us understand how the website is used, and advertising cookies that help measure the effectiveness of our marketing.
Managing your preferences. When you first visit our website, you will see a cookie banner allowing you to choose whether to accept or reject non-essential cookies. You can change your preferences at any time through the banner or your browser settings. Disabling certain cookies may affect website functionality.
For a detailed list of the cookies we use, including their names, purposes, and durations, see our Cookie Policy.
10. Data Retention
We keep personal data only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal, accounting, or regulatory requirements. When data is no longer needed, we securely delete or anonymize it.
|
Type of Data |
Typical Retention Period |
Purpose / Notes |
|---|---|---|
|
Order, payment, and transaction records |
Minimum of 7 years |
Required under Hong Kong tax and company law record-keeping requirements |
|
Account data not tied to a completed Order |
For as long as your account is active |
To manage your account |
|
Authenticity and condition claim records, including submitted evidence |
Retained for the duration needed to resolve the claim and defend against disputes, then deleted or anonymized |
To support claim resolution and address any later dispute |
|
Customer support communications |
Retained only as long as needed for the purpose collected |
To maintain service records and improve support quality |
|
Marketing preferences and consents |
Until you unsubscribe or withdraw consent |
To manage subscriptions |
|
Analytics and technical logs |
As defined by our cookie and analytics settings |
To monitor website performance and security |
Copies of data may remain temporarily in encrypted system backups for continuity and recovery purposes. These backups are automatically overwritten on a regular cycle and accessible only to authorized personnel under strict security controls.
11. Your Rights
You have the following rights in relation to your personal data. You can exercise these at any time by contacting us at info@theluxearchive.co.
|
Your Right |
What It Means |
|---|---|
|
Access |
You can request a copy of the personal data we hold about you |
|
Correction |
You can ask us to correct or update inaccurate or incomplete information |
|
Erasure |
You can request deletion of your personal data where there is no valid reason for us to keep it |
|
Restriction of Processing |
You can ask us to temporarily stop using your data while we verify or resolve a concern |
|
Data Portability |
You can request your data in a structured, commonly used, machine-readable format |
|
Objection |
You can object to processing based on our legitimate interests or for direct marketing purposes |
|
Withdraw Consent |
Where we process your data based on consent, you can withdraw it at any time |
|
Lodge a Complaint |
You can contact your local data protection authority if you believe your rights have been violated |
How to exercise your rights. Email us at info@theluxearchive.co with a short description of your request and the email address linked to your account or Order. We may ask you to verify your identity before processing the request. We will confirm receipt and respond as soon as possible, and always within one month, unless your request is complex, in which case we will inform you of any delay and the reason for it.
12. Marketing Communications
We may occasionally send you marketing or promotional messages about TheLuxeArchive, for example new arrivals, offers, or service updates, if you have purchased from us before or provided your contact details in connection with our Services.
You are always in control of your preferences. You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting us at info@theluxearchive.co.
We do not sell, rent, or share your contact details with third parties for their own marketing purposes.
13. Data Security
We take the security of your personal data seriously and use technical and organizational measures to protect it against unauthorized access, loss, misuse, or disclosure, including encryption of data in transit and at rest, access controls limiting access to authorized personnel, regular monitoring and security reviews, and confidentiality obligations for our team and contractors.
While we do everything reasonably possible to keep your information secure, no online service can guarantee absolute security. If we become aware of a personal data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by law.
14. Children's Privacy
Our Services are not intended for anyone under 18 years of age, in line with our Terms of Service, and we do not knowingly collect personal data from anyone under this age.
If we become aware that we have collected personal data from a minor without appropriate consent, we will delete that information as soon as possible. Parents or guardians who believe their child may have provided us with personal data can contact us at info@theluxearchive.co to request deletion.
15. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant updates, we will let you know by posting a notice on our website or by email before the changes take effect. The "Last Updated" date at the top of this page shows when this Policy was last revised.
16. Contact Us
Luxearchive Company Limited Shop A47, San Po Kong Plaza, 33 Shung Ling Street, San Po Kong, Hong Kong Email: info@theluxearchive.co